Shipping & Returns
We deliver to all Australian states and territories. Handling time is 1–2 business days and transit time is 3–10 business days, for a total delivery time of 4–12 business days. Delivery is free on orders over $2,000. Orders under $2,000 are charged a flat rate of $25. We do not ship outside Australia.
Last updated: 14 September 2026 · JLS Container · ABN 15 673 855 082 · 1/13 Export Drive, Brooklyn VIC 3012
Delivery Costs
| Order value | Delivery cost |
|---|---|
| Under $2,000 | $25 flat rate, anywhere in Australia |
| $2,000 and over | Free delivery, anywhere in Australia |
| Depot pickup, Brooklyn VIC | Free, by prior arrangement |
All prices are in Australian dollars. Containers and cabins are delivered at no additional freight charge, because the delivery cost is already included in the listed price. We deliver within Australia only. We do not ship internationally and cannot accept orders for delivery outside Australia. Any order placed with an overseas delivery address will be cancelled and refunded in full.
How Long Delivery Takes
Total delivery time is handling time plus transit time, counted from when your order is placed.
| Stage | Timeframe | Days fulfilled |
|---|---|---|
| Order cut-off | 2:00pm AEST | Orders placed after this are treated as received the next business day |
| Handling time | 1–2 business days | Monday to Friday |
| Transit time | 3–10 business days | Monday to Friday |
| Total delivery time | 4–12 business days | To all Australian destinations |
These are estimates, not guarantees. Crane and tilt-tray availability, weather, road closures and access restrictions at your site can affect timing. If a date changes we contact you before the scheduled day. Remote and island destinations may take longer, and we will tell you before you order.
Depot Pickup in Brooklyn, Victoria
You are welcome to collect from our depot at 1/13 Export Drive, Brooklyn VIC 3012, free of charge and by prior arrangement. Your vehicle and lifting equipment must be rated for the load. Pickup orders are ready within the handling time above. Call 0480 835 758 to book a collection time.
How Your Container Is Delivered
Containers are not parcel freight. Most units are delivered by tilt-tray truck, which slides the container off the back onto your prepared surface. Larger units, restricted-access sites, or placements over a fence or building line require a crane truck (HIAB) or semi-trailer, which we arrange as part of your delivery. Accessories and small items are sent by standard courier and are packaged for transit.
Preparing Your Site for Delivery
You are responsible for ensuring the site is ready and safe. Before your delivery date, confirm:
- Firm, level ground capable of supporting the unit, such as compacted gravel, concrete or asphalt
- Clear vehicle access, including turning room for a rigid or semi truck
- Overhead clearance free of powerlines, branches and awnings
- Adequate space for the truck to tilt or crane the unit into position
- Any permits required by your local council for placement on or near a road reserve
If the driver arrives and the site is not accessible or not ready, a failed-delivery fee and a redelivery charge apply. If you are unsure, send us photographs beforehand and we will tell you whether the access will work before a truck is booked.
If Your Container Arrives Damaged
Inspect your unit on delivery before the driver leaves, where it is safe to do so, and note any visible damage at the time.
- Photograph the damage clearly, including a wide shot showing the whole unit.
- Email info@jlscontainer.com.au or call 0480 835 758 with your order number, within 30 days of delivery.
- We respond within 2 business days and arrange a replacement or refund at no cost to you.
Returns and Refunds at a Glance
| Return window | 30 days from delivery |
| Defective products | Accepted, no restocking fee, we cover return freight |
| Change of mind | Accepted, 15% restocking fee, return freight at your cost |
| Exchanges | Not offered, we refund and you reorder |
| Refund processing | Within 10 days of approval, to your original payment method in AUD |
Full detail, including your rights under the Australian Consumer Law, is in our Refund and Returns Policy.
Questions About This Policy
Our team is in Brooklyn, Victoria and answers enquiries within one business day. Phone 0480 835 758 or email info@jlscontainer.com.au.
JLS Container · ABN 15 673 855 082 · 1/13 Export Drive, Brooklyn VIC 3012, Australia